Consistent order accuracy, controlled presentation, and dispatch-ready execution at scale.
Trusted by Industry Leaders
Pick-pack performance comes from controlled flow, not operator improvisation. Routing, scan validation, QA checks, presentation rules, and carrier cut-offs all need to stay connected if accuracy and speed are going to hold at volume.
Short picks, barcode mismatches, or damaged units are intercepted immediately so the order does not drift forward with avoidable errors.
Each item is matched against the live order record so wrong-SKU errors are caught at the validation point, not after dispatch.
Quantity, finish, inserts, and packing rules are checked before sealing so brand presentation stays consistent as order volume scales.
Orders are sealed, labelled, and staged against the right service window so throughput stays fast without compromising presentation quality.
Scan-led accuracy control
Exception holds before dispatch
Presentation rules applied consistently
Live throughput visibility
Stronger pick and pack comes down to cleaner execution: fewer errors, faster dispatch, stronger presentation control, and better visibility throughout the workflow.
Protected outcome
More accurate orders leaving the warehouse
Validated
Barcode scanning and controlled check gates reduce avoidable mistakes before orders leave the warehouse.
Why it matters
This gives brands a cleaner operational standard to rely on as order volumes grow.
Protected outcome
A stronger turnaround rhythm across picking and packing
Optimised pick paths and repeatable packing standards improve throughput without letting quality slip.
Why it matters
This gives brands a cleaner operational standard to rely on as order volumes grow.
Protected outcome
Cleaner, more reliable unboxing standards
Packaging standards and SKU mapping keep unboxing presentation clean, consistent, and aligned to the product.
Why it matters
This gives brands a cleaner operational standard to rely on as order volumes grow.
Protected outcome
Better day-to-day control over accuracy and turnaround
Operational reporting makes accuracy rates and turnaround performance easier to see and act on in real time.
Why it matters
This gives brands a cleaner operational standard to rely on as order volumes grow.
Pick and pack buyers are not just comparing labour. They are comparing accuracy, turnaround, presentation discipline, and whether the operation can stay consistent as volume grows.
Annual Orders
Inventory Accuracy
NPS
Warehousing Capacity
Fulfilment Centres
System Integrations
NZ Owned
Established
Industry Experience
Dedicated Team
We plug directly into your existing tech stack. Whether you run on Shopify, NetSuite, or a custom build, our systems shake hands with yours instantly.
Active Connectors
Pick and pack quality is built into everyday execution through controlled handling, scan checks, and packaging discipline.
Scan validation gates catch pick errors before they reach dispatch.
Optimised paths improve speed while reducing handling variance.
Structured checks protect accuracy rates and dispatch consistency.
Presentation standards ensure consistent customer unboxing quality.
SKU mapping and packaging rules support complex presentation requirements.
Standards hold under volume so quality does not collapse at growth stages.
The reporting we provide is centred on DIFOT, exception visibility, customer-service response times, inventory accuracy, damages in transit, and inbound/outbound performance. Clients can use that reporting to calculate commercial measures such as cost per order in their own environment.
DIFOT
97.8%
92.1%
6.2%
14-day trend comparison
Current vs previous
DIFOT remains one of the clearest indicators of whether orders are leaving on time and in full against the service promise.
+6.2%Error / Exception Reporting
Before
61.0%
Issues surfaced late
After
94.0%
Exceptions surfaced early
Exception reporting gives clients visibility over errors, operational drift, and the actions taken to resolve them before they become bigger service problems.
+54.1%Customer Service Response Times
Response-time reporting shows how quickly queries and service issues are acknowledged and progressed by the client service team.
-67.7%Inventory Accuracy
99.6%
96.4%
+3.3%
Inventory accuracy reflects whether receiving, storage, picking, and stock movements are being controlled tightly enough to trust the data.
+3.3%Inbound / Outbound Performance
Inbound and outbound performance reporting shows how reliably goods are received, processed, and released through the warehouse operation.
+15.7%Damages in Transit
Better handling control
Before: 2.8%
Transit-damage reporting helps identify whether packaging standards, warehouse handling, or carrier performance are creating avoidable loss.
-60.7%Every pick is scan-validated. Every pack is checked against your brand rules. Outsourcing never means surrendering the precision you built your reputation on.
Scan Validation Live
Order ID
SKU
Status
ORD-7841
TSHIRT-BLU-M
Queued
ORD-7842
HOODIE-GRY-L
Queued
ORD-7843
CAP-BLK-ONE
Queued
ORD-7844
JOGGER-NVY-S
Queued
ORD-7845
POLO-WHT-XL
Queued
QA Gate · Barcode Verified
Errors are intercepted before dispatch through repeatable control gates, not caught by a customer complaint.
Every order reflects your brand consistently, not operator variability. SKU mapping enforces clean, controlled unboxing.
You maintain confidence in cycle time and quality without micromanaging floor activity. Performance is always visible.
Transition is built to minimize disruption while locking in quality and presentation standards early.
Pick-pack onboarding is structured in focused stages, with timing set by SKU complexity, pack rules, and workflow requirements.
Onboarding timeline board
Stage milestones
Stage 1
Stage 2
Packaging standards and SKU mapping
We define pack rules, presentation requirements, and handling logic per SKU set.
Workflow calibration and go-live
Pick, check, and pack flow is tested and switched into live dispatch execution.
Estimate where operational friction is costing you and what tighter process control can recover across service, speed, and margin.
Mia Thompson· Client Success Lead
Hi, I’m Mia Thompson from Online Distribution. I can help you assess pick and pack quickly and clearly. Pick a question below and I’ll give you a practical answer.
These answers focus on the speed, accuracy, presentation, and scalability questions that usually sit behind pick and pack enquiries.
Pick and pack buyers usually care about accuracy rates and turnaround time first. The service is built around barcode-driven handling, quality checks, and presentation controls that reduce incorrect orders and protect customer experience.
With strategically located fulfilment centres across Auckland and Christchurch, we run a national 3PL network that puts inventory closer to customers and keeps service levels predictable.
Head Office
National Support Office
306 Port Hills Road, Hillsborough, Christchurch
A scoped plan in one call.
We align volumes, cut-offs, and integrations, then define the controls that protect service at peak.
