Reliable dispatch control
Structured pick, pack, and carrier handoff workflows help protect cut-offs, keep orders moving, and support a more dependable delivery promise.
Specialist Fulfilment Built for Total Control
A specialist 3PL fulfilment operation built around dispatch accuracy, delivery performance, system discipline, and scalable execution for growing brands.
Trusted by Industry Leaders
Our solutions
The operational solutions behind a stronger fulfilment service.
Built to improve control, accuracy, and delivery confidence.
The clearest gains come from four areas: dependable dispatch, tighter stock control, clearer tracking visibility, and scalable day-to-day execution.
Clear stock accuracy
Tighter inventory handling and operational discipline reduce avoidable errors, improve visibility, and create a cleaner order flow for growing brands.
99.99%
Best in class tracking
Better co-ordination from dispatch through to delivery supports clearer updates, stronger customer confidence, and fewer reactive support chases.
Tracking
Shipped
Delivered
ETA12 Mar
Scalable operational support
Shared infrastructure, fulfilment discipline, and peak-readiness give brands more control without the daily operational firefighting.
Load scalingCapacity threshold
Q1
Q2
Q3
Q4
+18%
+24%
+31%
Ecosystem
Seamlessly Integrated.
Totally Connected.
We plug directly into your existing tech stack. Whether you run on Shopify, NetSuite, or a custom build, our systems shake hands with yours instantly.
30+
Active Connectors
Ready to take more control of your operation?
Service Flow
How our fulfilment operation runs.
Built for accurate dispatch at scale.
Clean receiving, reliable order release, controlled dispatch, and protected delivery performance are what keep fulfilment strong as volume builds.
Interactive flow map
Select a step to view the corresponding flow details.
01
Stock Received
Stock arrives at our warehouse.
Inbound inventory is booked in with receiving checks to establish a clean operational baseline.
Included in this step
Step 0101
Inbound receiving
02
Initial stock checks
03
System booking
You get immediate inventory visibility, cleaner stock control from day one, and fewer downstream handling errors.
Scale Proof
Operational scale that protects fulfilment performance.
These are the underlying numbers behind the service promise: capacity, coverage, systems discipline, and the operational depth required to keep dispatch standards consistent.
Annual Orders
0
Fulfilled annually across our national network, supported by 99.99% inventory accuracy (measured 2025).
Inventory Accuracy
0.00%
Accuracy rate for 2025 stock takes.
NPS
0
45.6% higher than the industry standard based on 2025 surveys
Warehousing Capacity
0 sqm
Capacity designed for high-throughput receiving, storage, and dispatch workflows.
Fulfilment Centres
0
Strategically located fulfilment centres
System Integrations
0+
Active connections across storefronts, marketplaces, carriers, and operational tools.
NZ Owned
0%
New Zealand owned and operated
Established
0
Long-term infrastructure and process maturity built over decades, not quarters.
Industry Experience
0 years
Years as an industry leader in New Zealand
Dedicated Team
0+
Dedicated team members across warehousing, transport, systems, and client operations.
Ready to take more control of your operation?
Fulfilment Specialist
This is what it looks like
when fulfilment is the main event.
You are not just buying warehouse space. You are choosing operational execution, dispatch accuracy, systems discipline, and delivery performance you can trust under pressure.
Capability
Online Distribution
Other 3PL Providers
Fulfilment as the primary operating focus
Not a side division competing with other logistics priorities
Fulfilment is often one offer among fleets, freight, containers, or other divisions, which can dilute attention on dispatch quality and day-to-day execution.
Carrier strategy and delivery agility
Service performance without being boxed into a single transport model
Transport choices can be constrained by internal fleet bias or rigid delivery models that prioritise their network over your service fit.
Dispatch accuracy and operational discipline
The warehouse controls that protect customer experience
Operational control can become inconsistent when fulfilment is not treated as the core service discipline, especially as complexity or volume increases.
Integrated visibility from order to delivery
System flow, tracking updates, and exception awareness
Partial integrations and weaker reporting leave more manual follow-up, less confidence in status visibility, and slower response when issues arise.
Peak-readiness under growth pressure
Scaling without letting service quality slip
Process strain often surfaces quickly during volume swings, leading to slower dispatch, service inconsistency, and reactive firefighting.
Key Decision Areas
What to pressure-test
before you switch.
Start with the four areas that shape the commercial result most: pricing logic, location fit, integration capability, and whether delivery performance will genuinely improve.
Pricing Structure
We scope rate logic around your order profile and service complexity so your cost-per-order is predictable, transparent, and aligned to growth.
- Clear rate card by order profile
- Cost visibility by channel and volume
- No hidden operational blind spots
- Commercial model aligned to DIFOT outcomes
Location Coverage
Coverage planning is built around your customer footprint and delivery commitments, not generic network assumptions.
- National network execution fit
- Multi carrier selection
- Balanced speed and freight economics
- Expansion-ready location strategy
Capability & Integrations
Integration is treated as operational infrastructure: stable data flow, automated order transmission, and visibility from inventory to dispatch.
- Structured integration onboarding
- Automated order ingestion and updates
- Exception visibility and reporting
- Scalable process controls at volume
Delivery Performance
We optimise dispatch rhythm and carrier selection around service performance, so timeframes stay reliable as order volume shifts.
- DIFOT-focused operating cadence
- Carrier optimisation for speed and cost
- Peak-ready dispatch discipline
- Real-time tracking visibility
Ready to take more control of your operation?
KPI Impact
The metrics worth tracking
when fulfilment performance matters.
The reporting we provide is centred on DIFOT, exception visibility, customer-service response times, inventory accuracy, damages in transit, and inbound/outbound performance. Clients can use that reporting to calculate commercial measures such as cost per order in their own environment.
DIFOT
97.8%
92.1%
6.2%
14-day trend comparison
Current vs previous
Current period
Previous month
DIFOT remains one of the clearest indicators of whether orders are leaving on time and in full against the service promise.
+6.2%Error / Exception Reporting
100%
Before
61.0%
Issues surfaced late
After
94.0%
Exceptions surfaced early
Exception reporting gives clients visibility over errors, operational drift, and the actions taken to resolve them before they become bigger service problems.
+54.1%Customer Service Response Times
100%
32%
Response-time reporting shows how quickly queries and service issues are acknowledged and progressed by the client service team.
-67.7%Inventory Accuracy
99.6%
96.4%
+3.3%
BeforeAfter
Inventory accuracy reflects whether receiving, storage, picking, and stock movements are being controlled tightly enough to trust the data.
+3.3%Inbound / Outbound Performance
Before
83.0%
After
96.0%
Inbound and outbound performance reporting shows how reliably goods are received, processed, and released through the warehouse operation.
+15.7%Damages in Transit
1.1
Better handling control
Before: 2.8%
Baseline:2.8%
Transit-damage reporting helps identify whether packaging standards, warehouse handling, or carrier performance are creating avoidable loss.
-60.7%Onboarding Transparency
A fulfilment transition plan
built to protect trading continuity.
The onboarding question is simple: can you move without disrupting orders, stock accuracy, or customer delivery? This transition plan is built to protect trading continuity from day one.
Each onboarding plan is staged around your systems, stock profile, and service scope so the transition is controlled before go-live.
Onboarding timeline board
Stage milestones
Stage 1
Stage 2
Stage 3
Stage 4
Discovery & operational mapping
We map your order profile, SKU behavior, cut-off windows, and service constraints.
Source data validated
Stakeholder review confirmed
Integration & testing
Systems are connected and validated end-to-end to ensure order data flows cleanly.
Stakeholder review confirmed
Dependencies mapped
Inventory transfer
Stock migration into controlled warehouse flow with reconciliation checkpoints.
Dependencies mapped
Execution checklist prepared
Go-live
Dispatch starts with live reporting and operational oversight from day one.
Source data validated
Stakeholder review confirmed
Ready to take more control of your operation?
Bottleneck Diagnostic
Diagnose the real bottleneck.
Book an onboarding call.
Estimate where operational friction is costing you and what tighter process control can recover across service, speed, and margin.
MT
Mia Thompson· Client Success Lead
Hi, I’m Mia Thompson from Online Distribution. I can help you assess fulfilment operations quickly and clearly. Pick a question below and I’ll give you a practical answer.
National Network
Strategic Coverage.
Local Expertise.
With strategically located fulfilment centres across Auckland and Christchurch, we run a national 3PL network that puts inventory closer to customers and keeps service levels predictable.
Head Office
National Support Office
306 Port Hills Road, Hillsborough, Christchurch
FAQs
Clear answers.
Zero hand-waving.
These answers focus on the questions serious fulfilment buyers usually ask before moving away from in-house operations or a less-focused provider.
Prospects usually want clarity on cost per order, delivery charges, and the parts billed separately. Service scope, order profile, and carrier requirements are defined up front so pricing is transparent and operationally realistic.
No obligation15 minutesClear next step
A scoped plan in one call.
We align volumes, cut-offs, and integrations, then define the controls that protect service at peak.